These Terms and Conditions govern the provision of the By Invitation Service, comprising our bespoke lifestyle and management services (the “Services”), to you. They set out who we are, the basis on which we will provide the Services to you, your and our respective rights and obligations, how the contract may be varied or terminated, and the procedures to follow in the event of any dispute or issue arising.
Viatorem Sàrl (trading as Viatorem Elite Club) is a company incorporated under Swiss law, registered with the Commercial Register of the Canton of Geneva under registration number CH-660.2.119.024-2. Our registered office and customer service address is 63 Chemin des Hutins, 1232 Geneva, Switzerland. Viatorem Sàrl holds IATA code 96183113 and is registered for VAT under number CHE-288.598.804.
You may contact our customer service team by telephone at +41 76 392 19 78, or in writing to 63 Chemin des Hutins, 1232 Geneva, Switzerland. Should we need to contact you, we will do so by telephone or by correspondence sent to the email or postal address you have provided.
Welcome to Viatorem Elite Club. These Terms & Conditions (“Agreement”) govern your membership and access to our exclusive By Invitation Service (“Service”). By subscribing to our Service, you agree to be bound by this Agreement, which constitutes the entire contract between you and Viatorem Sàrl (“we,” “us,” or “Viatorem”).
Please read these Terms carefully. If you do not agree to any part of this Agreement, you must not use or continue to use the Service.
By Invitation Service: The bespoke luxury travel concierge service provided exclusively to members of Viatorem Elite Club.
Member or You: The individual or entity subscribing to and using the By Invitation Service.
Renewal Date: The date on which your membership automatically renews annually, unless terminated in accordance with these Terms.
Personal Manager: The dedicated Viatorem representative assigned to assist you.
3.1 We provide personalised luxury travel planning, exclusive experiences, and concierge services tailored to your preferences.
3.2 The Service includes consultation, itinerary design, booking arrangements, and access to exclusive offers and events.
3.3 We act as your agent and intermediary with third-party suppliers but are not the principal supplier of travel services.
3.4 All bookings made through us are subject to the terms and conditions of the underlying service providers.
4.1 We shall exercise all reasonable skill, care, and diligence in providing the By Invitation Service; however, we do not warrant uninterrupted or error-free access. Temporary interruptions or delays may occur.
4.2 We shall not be liable for any loss or damage arising from the acts or omissions of third-party suppliers engaged on your behalf.
4.3 We reserve the right to suspend or restrict access to the Service for operational, security, or legal reasons, providing notice wherever reasonably possible.
4.4 If the Service is suspended for more than thirty (30) consecutive days, you may terminate the contract with a pro-rata refund for any prepaid, unused services.
4.5 Overdue payments may result in suspension of service until such amounts are settled, following prior written notice.
4.6 You agree to provide all necessary information promptly to enable effective service delivery.
5.1 You may terminate this Agreement immediately if:
(a) We implement material changes to the Terms or Service you reasonably object to; or
(b) We commit a serious, unremedied breach of this Agreement.
5.2 Upon such termination, any fees paid for unused services will be refunded on a pro-rata basis.
5.3 You may cancel your membership within fourteen (14) calendar days from the contract date (“Cooling-Off Period”) without penalty. Refunds will be adjusted for services already provided.
5.4 Outside the Cooling-Off Period and before the Renewal Date, termination requires one (1) calendar month’s written notice. Fees paid for the period prior to termination are non-refundable.
5.5 To prevent automatic renewal, notice must be received at least thirty (30) calendar days prior to the Renewal Date.
6.1 Termination must be communicated in writing via email, postal mail, or through your Personal Manager.
6.2 The effective termination date is the date we receive your notice, except where otherwise stated.
6.3 You remain liable for payment of services rendered up to termination.
6.4 Upon termination, all Service access and privileges will cease.
7.1 We may terminate or suspend the Service immediately if:
(a) You fail to pay any fees within seven (7) calendar days of a payment request;
(b) You breach a material term of this Agreement and do not remedy within fourteen (14) calendar days after written notice;
(c) Your conduct poses a threat to the safety, reputation, or interests of Viatorem or third parties.
7.2 In such cases, we may deduct costs or losses from any prepaid fees; remaining balances will be refunded.
7.3 We may also terminate with thirty (30) calendar days’ written notice, refunding any prepaid fees for unused service periods.
7.4 We may assign this Agreement to a third party, providing written notice. You may terminate with fourteen (14) calendar days’ notice if you object to the assignment.
8.1 Viatorem shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to your use of the Service.
8.2 Our total aggregate liability, whether in contract, tort (including negligence), or otherwise, shall not exceed the fees paid by you for the Service in the twelve (12) months preceding the claim.
8.3 We do not accept liability for delays, cancellations, losses, or damages caused by third-party suppliers or events beyond our reasonable control.
8.4 Nothing in this Agreement excludes or limits liability for death or personal injury caused by our negligence, or for fraud or willful misconduct.
9.1 You must make payment to us by bank transfer to our designated bank account. Payment of the annual fee for the By Invitation Service must be received in full before we commence providing the services. Typically, full payment is collected annually in advance by bank transfer in accordance with our issued invoice. However, at our sole discretion, we may agree with you to accept quarterly payments by bank transfer.
9.2 We may receive a commission ranging between 0.5% and 20% of the value of your orders for works, goods, or services from suppliers. Such commission arrangements exist with trusted suppliers who, in return, offer preferential rates and other benefits that we are able to pass on to you.
9.3 Any changes to the applicable rate of VAT will be passed on to you. If the rate of VAT changes between the date you enter into this Agreement and the date we supply the services, we will adjust the VAT amount payable accordingly, unless you have already paid in full prior to the VAT change taking effect.
You agree to indemnify, defend, and hold harmless Viatorem and its affiliates, directors, officers, employees, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
(a) Your breach of this Agreement;
(b) Your negligent or unlawful acts or omissions;
(c) Your use or misuse of the Service;
(d) Any third-party claim related to your bookings or conduct.
11.1 Neither party shall be liable for any failure or delay in performance due to causes beyond their reasonable control, including but not limited to natural disasters, war, terrorism, civil unrest, government actions, strikes, pandemics, or other unforeseeable events (“Force Majeure Event”).
11.2 If a Force Majeure Event occurs, Viatorem may suspend or terminate the Service without liability, and any refund will be at our sole discretion.
12.1 All cancellations must be submitted in writing.
12.2 Cancellation terms vary depending on the nature of the Service and third-party suppliers involved; these will be communicated prior to booking confirmation.
12.3 Any deposits or payments made to third parties are subject to their specific refund policies, which Viatorem will communicate but cannot guarantee.
12.4 Viatorem reserves the right to charge reasonable administration fees for cancellations.
13.1 All prices are quoted in Swiss Francs (CHF) or as otherwise specified and exclude applicable taxes unless stated.
13.2 Fees for the By Invitation Service are payable according to the invoice terms.
13.3 Viatorem reserves the right to amend prices due to currency fluctuations, supplier increases, or other factors, with reasonable notice.
13.4 Late payments may incur interest charges at the maximum legal rate.
13.5 Members are responsible for all taxes, duties, and fees imposed by any governmental authority in relation to the Service.
14.1 You warrant that all information you provide is true, accurate, and complete.
14.2 You shall comply with all applicable laws and regulations during your use of the Service.
14.3 You are responsible for obtaining all necessary travel documents, including passports, visas, and health requirements.
14.4 You shall behave respectfully and lawfully towards Viatorem personnel, third parties, and suppliers.
14.5 You agree to promptly notify Viatorem of any changes or issues affecting the Service.
15.1 We process personal data in accordance with applicable data protection laws and our Privacy Policy.
15.2 By using the Service, you consent to the collection, use, and transfer of your personal data for service provision and marketing, subject to your rights.
15.3 Viatorem will take all reasonable steps to protect your data but cannot guarantee security from external breaches.
16.1 All intellectual property rights in the Service materials and communications remain the sole property of Viatorem or its licensors.
16.2 You may not copy, reproduce, distribute, or create derivative works without prior written consent.
17.1 This Agreement shall be governed by and construed in accordance with Swiss law.
17.2 Any dispute arising from or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Geneva, Switzerland.
18.1 No failure or delay by Viatorem to enforce any right shall constitute a waiver.
18.2 If any provision is found invalid or unenforceable, the remainder shall continue in full force.
18.3 This Agreement constitutes the entire understanding between the parties and supersedes all prior agreements.
19.1 Viatorem Elite Club does not store or retain any client credit card information.
19.2 All payments are securely processed via trusted third-party providers, such as Saferpay, through encrypted payment links.
19.3 Alternatively, payments may be made by bank transfer according to the instructions provided in the invoice.
19.4 We take data privacy and security seriously and ensure compliance with applicable regulations to protect your financial information.
Should you require any clarifications or amendments tailored specifically to your membership, please contact your Personal Manager or the Viatorem office directly.